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Upscale Studio

Try the AI receptionist on this page — it is the product, not a screenshot

AI, booking, CRM and websites

Tools that grow the business, not just the website.

AI receptionists, booking systems, custom CRMs and fast websites for UK service businesses. Start with the piece that pays for itself and add the rest when it earns its place.

Setup fee
£0Setup fee
To a working preview
7 daysTo a working preview
The phone gets answered
24/7The phone gets answered
Enquiries answeredSample

148+32%

this month, including 61 out of hours

Meadow Lane Dental

Sample figures for Meadow Lane Dental, the fictional practice used in the demo below. Not our results, and not a client’s.

The problem

You are running a business, not a switchboard.

You are on a job, with a customer, or asleep. The phone rings out, and whoever answers next gets the work. You will never know which calls those were or what they were worth.

Meanwhile the bookings take four messages to arrange, the follow-ups quietly do not happen, and the admin waits until the evening — which is why you are doing paperwork at nine at night instead of stopping.

None of this needs a bigger team. It needs the repetitive first contact handled properly, and the rest of the stack to stop being five things that do not talk to each other.

  • Rings outCalls you never even hear about
  • Phone tagFour messages to book one slot
  • EveningsWhere the admin actually happens
  • Page 2Where the search results put you

The lead offer

The calls you miss are the jobs you lose.

Most of what we build starts here, because it is the piece that pays for the rest. An AI receptionist answers the phone, the web chat and WhatsApp, qualifies the enquiry against your real prices, and books it straight into your diary — at 3am on a Sunday if that is when it rings.

The thing worth watching is the middle question. Ask it something it has not been told and it says so and offers to take a message, rather than inventing a price you then have to honour. That restraint is the whole product.

Book a 20-minute call
Meadow Lane DentalSample conversation
  • Good afternoon, Meadow Lane Dental. How can I help?

Sample conversation. Meadow Lane Dental is a fictional practice — the live version answers as your business, from your prices and your calendar.

Services

What we build

Listed in the order most businesses should buy it. Start with the phone, and add the rest when it has earned its place.

The toolkit

Everything we can build you

Take one piece or the lot. Most people start with the phone and add the rest as each one earns its place.

  • AI voice reception

    Answers the phone in a natural voice, handles overflow and out-of-hours, and transfers to you when a call genuinely needs a person.

  • Web chat and WhatsApp

    The same assistant on every channel, trained on the same prices and policies, so a customer gets one answer regardless of where they ask.

  • Online booking

    Live availability with no double-bookings, deposits taken at the point of booking, automatic reminders, and follow-up that refills a no-show slot.

  • Calendar and diary sync

    Books into the calendar you already use rather than a separate system somebody has to check. Per practitioner, per room, per site.

  • Custom CRM and internal tools

    Your pipeline and your stages, with job scheduling, quoting and invoicing built from your own rules. You own the data and there is no per-seat licence.

  • AI agents

    Review chasing, quote drafting, dead-lead follow-up, inbox triage and written weekly reporting. Priced per agent so you add them one at a time.

  • E-commerce

    A custom storefront with secure checkout, stock, shipping and returns handled properly, and abandoned basket recovery. No platform subscription eating the margin.

  • Websites and technical SEO

    Sub-second loads, structured data, local listings and content built to answer what people actually search. We will show you the score before you commit.

  • Integrations

    Accounting, calendars, email and SMS, payments and stock, wired together so nobody retypes anything between two systems every morning.

Who it is for

Built for businesses that live on the phone

If a missed call is a missed job, this is aimed at you. The receptionist is trained on your services and your diary, so the specifics differ — the problem does not.

  • Dental practices

    New patient enquiries, cancellations, and the 8am rush.

  • Clinics and med spas

    Consultation bookings and treatment questions after hours.

  • Salons and barbers

    Bookings while every pair of hands is busy.

  • Trades and home services

    Calls you cannot take from up a ladder or under a sink.

  • Law firms

    First-contact intake, qualified before it reaches you.

  • Estate agents

    Viewing requests at seven in the evening.

  • Veterinary practices

    Worried owners who need an answer now.

  • Private tutors and clinics

    Single-handed operations with no one to cover the phone.

How it works

Three weeks from call to live

No discovery phase, no forty-page proposal, no account manager. You talk to the person who builds it.

  1. 1

    A 20-minute call

    We work out where your enquiries come from and where they leak. You leave the call knowing what we would build, what it costs and whether it pays for itself. If it does not, we tell you.

  2. 2

    A working preview in 7 working days

    Not a mockup. A real site on a private link, with your content and the AI answering as your business. You tell us what is wrong. If we miss the date, your first month is free.

  3. 3

    Live, then looked after

    We launch, connect your calendar and watch the first fortnight closely. After that it is monthly rolling: updates, hosting, reporting and improvements, cancel whenever you like.

The alternatives

Four ways to deal with a ringing phone

We are one of them, not the only one. If another column suits you better, take it — we would rather you did than resent us in three months.

How letting the phone ring, an answering service, a part-time receptionist and an AI receptionist compare
Let it ringFreeAnswering servicePer call or minutePart-time receptionist~£12–16k a yearAI receptionistFrom £149 a month
Answers every callNoYesNoYes
Available evenings and weekendsNoYesNoYes
Knows your prices and servicesNoNoYesYes
Books into your actual calendarNoNoYesYes
Handles web chat and WhatsApp tooNoNoNoYes
Never phones in sickYesYesNoYes
Reads the room on a difficult callNoYesYesNo

That last row is the honest one. A person is better when a call needs judgement, and we will tell you so on the call rather than after the invoice.

What we can promise

No case studies yet. Guarantees instead.

We are a new studio. Rather than borrow someone else’s screenshots or invent a testimonial, here is what we will put in writing.

Pricing

Real numbers, on the page

Every care plan includes the site, the hosting and the AI, with no setup fee and no minimum term. The number below is the number you pay.

  • Starter

    Get online properly and start getting found

    £200per month

    No setup fee on this plan · monthly rolling

    A fast, custom-built site with an AI chat assistant answering enquiries from day one.

    • Custom-built site, up to 5 pages
    • Built on Next.js — loads in under a second
    • Domain, hosting, SSL and daily backups
    • 1 business email address
    • AI chat assistant
    • Mobile-first and accessibility compliant
    • Google Business Profile setup
    • Foundational SEO and Search Console
    • 8 content updates per month
    • Uptime monitoring
    Start with Starter
  • Most chosen

    Professional

    Fill the diary without answering the phone

    £400per month

    No setup fee on this plan · monthly rolling

    Everything in Starter, plus online booking and an AI receptionist handling enquiries around the clock.

    • Everything in Starter
    • Up to 15 pages
    • AI receptionist — web and WhatsApp
    • Online booking system
    • 3 business email addresses
    • Google Business Profile management
    • Ongoing on-page SEO
    • 2 SEO articles per month
    • Unlimited content updates
    • Monthly performance report
    • Priority support
    Choose Professional
  • Business

    Your full digital team, on demand

    £700per month

    No setup fee on this plan · monthly rolling

    Everything in Professional, plus voice, a CRM, and custom software built around how you actually work.

    • Everything in Professional
    • AI receptionist — voice, web and WhatsApp
    • Custom CRM or internal tooling
    • Custom AI agents
    • Full e-commerce
    • Multi-location support, up to 4 sites
    • 5 business email addresses
    • Bespoke SEO strategy and execution
    • Named account manager
    • Same-day support
    Talk to us
  • No contracts. Monthly rolling, cancel whenever.
  • No setup fee on any care plan.
  • You own everything — the design, the content, the domain, the code.
  • Preview live within 7 working days or your first month is free.

Not ready for any of that

Ninety minutes, £120, no subscription

Bring your business to a call and leave with the three automations worth building and how to do them. If you leave without at least one thing worth doing, you do not pay.

£120

once, not monthly

Book a Power Hour

Writing

Work out the numbers yourself

Practical pieces you can use the same afternoon, written for the person running the business.

All writing →

Questions

The things people ask first

If yours is not here, ask it on the call. There are no daft ones.

  • Is there a contract?

    No. Every plan is monthly rolling and you can cancel any time. You should stay because the site is earning its keep, not because you are locked in.

  • Do I own my website?

    Yes — the design, the content, the domain and the code. If you leave, we hand it all over and help you move it. Nothing is held hostage.

  • How quickly can it go live?

    You will see a working preview within 7 working days, and most sites go live inside three weeks. If we miss the preview date, your first month is free.

  • Will callers know they are talking to an AI?

    It says so if asked, and we would not advise hiding it. In practice most callers care that someone picked up and sorted their booking, not who. You choose the exact wording of the greeting.

  • What happens when it does not know the answer?

    It says so and hands over to you, rather than guessing. We test this deliberately before launch, because a confident wrong answer costs you more than no answer at all.

  • Do you use WordPress?

    No. We build on modern tooling that produces genuinely fast sites — typically under a second to load, where a page-builder site is commonly three to five. We will show you both scores side by side before you commit.

Next step

Find out what it would cost you

A few questions and about two minutes. You get a real number at the end, not a form that promises someone will be in touch.